Frequently Asked Question
Let’s Clear Things Up – The Broommates Way
At Broommates, we understand that letting someone into your space is an act of trust. Whether you're preparing for a move, recovering from renovation chaos, or just seeking a little sparkle, we're here to make the journey smoother. With a touch of magic and a whole lot of professionalism, we’ve answered your most common questions below.
​Do your cleaners bring their own products and tools?
TYes – our cleaning fairies arrive fully equipped with high-quality, eco-conscious products and tools, ready to get to work. Prefer us to use your own products? Just let us know. Your comfort is part of the magic
Are your cleaners insured and vetted?
Absolutely. Every Broommates cleaner is DBS-checked, trained, and fully insured. We believe peace of mind should be part of the service.
Can I get a quote before booking?
Yes – we offer free, no-obligation quotes based on the size of your property and the level of clean required. Honesty is part of our magic.
What types of cleaning services do you offer?
We offer a wide range of professional cleaning services, including:
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End-of-tenancy cleaning (our specialty)
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Deep residential cleaning
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Commercial and office cleaning
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Move-in/move-out cleans
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After-party and post-builders cleans
Whatever your needs, we’ll tailor our magic to match.
What areas do you cover?
We offer our cleaning services across Peterborough and its surrounding areas, including Stamford, March, Spalding, Crowland, Chatteris, Market Deeping, and Wisbech. If you're unsure if you're in our realm, just ask – we might surprise you.
​How do I book a Broommates clean?
Easy! Simply call us, email, or send a message through our contact form. We'll get back to you swiftly with availability and next steps – no spellbook required.
Do I need to be home during the clean?
Not at all – many of our clients are out living life while we handle the cleaning. We’re happy to work with key safes or pre-arranged entry details. Trust is everything to us.
What happens if I’m not satisfied with the clean?
Your happiness matters. If anything’s not quite right, let us know within 24 hours and we’ll return to fix it – no fuss, no fee. We stand by our sparkle.
What’s included in your end-of-tenancy cleaning service?
Our end-of-tenancy cleaning in Peterborough includes a full top-to-bottom clean:
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Kitchens, bathrooms, and living areas
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Ovens, fridges, and cupboards
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Skirting boards, windows (internal), and doors
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Floors, carpets (hoovered), and surfaces
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Agency-approved checklist for deposits and inspections
Need extras like carpet or window cleaning? Just ask – we’ll tailor the service to fit.
​Can you help with last-minute or emergency cleaning?
Yes – we often accommodate same-day or next-day bookings for move-outs, quick turnarounds, or surprise landlord visits. The magic wand is always at the ready.
​How do I pay?​
​We accept bank transfers, card payments, or invoicing by agreement. Payment is usually due after service unless pre-arranged otherwise.
Is there a cancellation policy?
Yes, we kindly ask for at least 24 hours’ notice for cancellations or rescheduling. This allows us to manage our team’s time respectfully.